Q: How do downloads get counted after this change?
A: We are making several key changes to the Stitcher app’s behavior with respect to downloading. Specifically new episodes of shows that users have favorited (“subscribed to” in Apple Podcasts terminology) will be downloaded by default. This is a user-configurable setting, however, and some users may choose to stream by default or download only individual episodes. In addition, given the IAB’s 200 kb file retrieval standard as the threshold for a download, when users are streaming episodes on Stitcher, we will record a download (and which will subsequently be shown in your Partner Portal metrics).
Q: Will my download metrics change all at once or gradually?
A: On 10/2/17 you will likely see a significant change as we turn off the old system and shift to the new. We will be releasing new versions of our apps to support these changes. As users update to these new versions, you will consistently see changes until the new versions are adopted by the majority of the Stitcher user base. Most of this adoption will happen in the first 2-3 weeks and then reduce to a gradual rate for several more months.
Q: Does my hosting provider already filter out 1KB pings like these?
A: Unfortunately Stitcher does not have insight into the methodologies for download counting across hosting providers. Please check with your provider directly if you think you might be affected by this change. Anecdotally we have heard some hosting providers do and some don’t.
Q: Do these changes have any impact on the other metrics you provide via the Partner Portal?
A: No, all other metrics will be unaffected by this change. Only Download metrics will change (and Front Page Impressions metric will be added).
Q: Can I see my old Stitcher download metrics as well?
A: Yes, you can access your old download metrics via a link in the Partner Portal.
Q: I always thought downloads = listens. Is that not the case?
A: Downloads are not listens though hosting providers are unable to tell the difference because they don’t have information from the apps that download the audio files. Stitcher, as an app creator, does have this information and has provided it in our Partner Portal since well before we provided a Downloads metric. The actual listening metrics for shows, including those featured on the Front Page, are unaffected by this change.
Q: My content is regularly featured on the Stitcher Front Page. What does this change mean for me?
A: This change will eliminate the counting of Front Page pings as downloads on your hosting provider. These Front Page impressions will be reported as a separate metric in the Stitcher Partner Portal.
Q: Will my downloads increase or decrease as a result of these changes?
A: In the Stitcher Partner Portal, your download data will likely decrease as Front Page Impressions will be reported as a separate metric. Data you view via your hosting provider varies greatly across providers, and may include variables such as the popularity of your show on Stitcher, frequency with which episodes have historically appeared on the Front Page, and whether or not your hosting provider already filters out 1 kb pings. As a result, what you see in your own hosting provider may or may not change, and unfortunately, we do not have insight into that.
Q: What exactly is a Front Page Impression?
A: The Stitcher Front Page is updated automatically when users visit it or manually when they pull to refresh. In these cases, new content delivered to the user is counted as an impression. Currently there is no “view tracking” to guarantee the content was seen by the user, only that it was sent to them and put into their Front Page feed.
Q: I have more questions. Who can I talk to?
A: You can contact us at email@example.com and we will do our best to get back to you promptly.